Swarovski offers a full statutory 2-year warranty covering manufacturing and material defects for genuine branded Swarovski products. The warranty only covers damage that in the opinion of Swarovski or an authorised Swarovski retailer is not caused by accident or inappropriate use. Every item found to be defective under this warranty may be, at the discretion of Swarovski or an authorised Swarovski retailer:
1. Replaced by an identical piece, if available:
2. Substituted with a piece of comparable value
If a piece is not covered by the terms of the Swarovski warranty policy, the company may offer a repair service subject to a fee. Please note that a defective piece can only be repaired if:
1. The product is a genuine Swarovski product with the Swarovski Swan logo.
2. The repair is feasible – it must be possible to bring the product back to its original pristine condition
3. Spare parts are still available.
If you would like to replace or repair an item, please bring the product in its original packaging to our shop.